What should I ask before hiring an artificial turf cleaning company?
Ask what water pressure they use, since it should be a hose at household pressure, not a pressure washer; what products they apply and in what order; where the rinse water goes; whether they measure and redistribute infill; whether they check seams and edges; whether you get before-and-after photos; and whether pricing is by square footage or by the hour. A confident answer to all seven is a good sign.
Seven questions and what a good answer sounds like
| Question | Good answer | Watch for |
|---|---|---|
| What water pressure do you use? | A hose at household pressure, high volume | Any mention of a pressure washer |
| What products, in what order? | Names categories, enzyme then antimicrobial, clean before treat | Bleach, or "a special mix" they will not describe |
| Where does the rinse water go? | Across the yard's own drainage or a bed, not a storm drain | No answer, or "wherever it runs" |
| Do you check and redistribute infill? | Yes, measured, part of a deep clean | Never mentioned |
| Do you check seams and edges? | Yes, every visit, itemized if repair is needed | Not part of the visit |
| Do I get before-and-after photos? | Yes, standard on a deep clean | Not offered |
| How is the price set? | By square footage and condition, quoted before work | By the hour, or a vague range with nothing measured |
Follow-up questions for a pet yard
If dogs use the yard, ask what infill they use in the pet zone, odor-control material or plain sand, and how long the enzyme treatment needs to dwell before it is rinsed. Our products guide explains why dwell time is the part that actually matters. An answer that skips the dwell time, or rinses immediately after applying it, is skipping the part of the process that actually removes odor rather than masking it.
Brian prices it by square foot before any work starts, and every job ends blown clean.
Questions worth them asking you
A company that knows the material will also ask about your yard: whether pets use it and how many, whether any part is shaded, roughly how large it is, and when it was last cleaned. If nobody asks, they are likely quoting a flat number regardless of what your yard actually needs.
Is it worth asking about all seven every time?
For a one-time clean on a straightforward people-only yard, the pressure and pricing questions cover most of the risk, and the pressure question matters more than it sounds, since it can affect a manufacturer warranty down the road. For a pet yard, a rental turnover, or anyone you are considering for a standing membership, all seven are worth it, since that is the relationship you will be repeating four times a year.
When to call us
We use a hose, never a pressure washer; run enzyme, algaecide and antimicrobial treatments in sequence; direct rinse water across the yard's own drainage; measure and redistribute infill and check seams on every Premium Restoration; photograph before and after; and price by square footage from the $199 minimum visit up. Read how to read a turf cleaning quote once you have your answers.
Free quote, priced by square foot. You approve any add-on before we do it.
